Privacy Policy

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1. Introduction

Courtiva values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

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2. Data Collection

We collect the following types of data to provide and improve our services:

• Account Information: Name, email address, and other details required for account setup and management.

• Booking Details: Information about your bookings, such as venue, time, and payment.

• Usage Data: Information about how you interact with the platform, including feature usage and preferences.

• Geolocation Data: Temporarily used to provide location-based services (e.g., finding nearby sports facilities). Geolocation data is not stored or shared.

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3. Data Usage

The data we collect is used to:

• Provide and improve the platform’s functionality.

• Facilitate bookings and transactions.

• Analyze usage trends to enhance the user experience.

We do not sell your data to third parties.

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4. Third-Party Services

To deliver our services, Courtiva works with trusted third-party providers:

• Stripe: For secure payment processing.

• Render: For data hosting and management.

• Cloudflare: For website hosting and security.

• Cloudinary: For image storage and optimization.

These providers are bound by their own privacy policies, and by using Courtiva, you agree to their terms.

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5. Data Security

We take reasonable steps to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, secure servers, and regular security audits.

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6. Data Retention

Courtiva retains your data only for as long as necessary to provide the services you request or as required by law. Once your data is no longer needed, it is securely deleted.

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7. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate or incomplete data.

• Request the deletion of your data, subject to legal requirements.

• Opt out of data processing for specific purposes, such as marketing.

To exercise these rights, contact us at support@courtiva.com.

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8. Geolocation Data

Geolocation data is used temporarily to enhance the user experience, such as finding nearby sports facilities. This data is not stored, shared, or used for purposes outside of the platform’s functionality.

9. Cookies and Tracking Technologies

Courtiva may use cookies and similar tracking technologies to:

• Remember user preferences.

• Analyze website traffic and user behavior.

Users can control cookies through their browser settings.

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10. Changes to the Privacy Policy

Courtiva may update this Privacy Policy from time to time. We will notify users of significant changes through the platform or via email. Continued use of our services after updates indicates your acceptance of the revised policy.

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11. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@courtiva.com

Let me know if you need further refinements!

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